Welcome to veluda.com.cy.
The owner/ operator of this website is Veludas International Ltd.
The registered office of the company is located in Nicosia - 24C Ifigenias, Strovolos 2007.
You can contact us at 22572555.
TERMS AND CONDITIONS
INTELLECTUAL AND INDUSTRIAL PROPERTY RIGHTS - TRADEMARKS
The content and information contained in the veluda.com.cy website, including the logo, images, photographs, graphics, drawings, texts, and services provided, are subject to the provisions on copyright. It is prohibited to modify, distribute or republish this website for any reason. The user may only visit the website for personal use and not for professional or commercial purposes.
LIMITATION OF LIABILITY
The content and information contained in the veluda.com.cy website may contain errors (typographical, numerical, etc.) that cannot be foreseen or have occurred unintentionally or due to the interruption of the operation of the website, for which errors, Veluda is not responsible. Veluda cannot guarantee that this website, its entire content, or the server hosting it, does not contain viruses that may damage the user's computer. We recommend that all Internet users have a recently updated virus protection program installed.
Veluda has made every effort to represent with maximum accuracy the products made available by it. However, because the final display depends (also) on the user's monitor and computer, it is possible that there may be differences from the actual product image, for which Veluda accepts no responsibility.
Veluda does not guarantee that the pages, services, options and contents will be provided without interruption or without errors. Veluda also does not guarantee that the same or the servers through which it is made available to users/members are free of "viruses" or other harmful components.
Veluda does not guarantee under any circumstances the correctness, completeness or availability of the contents, pages, services, options or their results.
The visitor/user is responsible for accessing the services of the veluda.com.cy website and the relevant access may require the payment of fees to third parties (e.g. internet service providers, internet time charges). The visitor/user is solely responsible for paying the relevant fees. Also, the visitor/user is solely responsible for his/her personal equipment with the necessary technological means that allow him/her to access the services of the veluda.com.cy website.
If the visitor/user wishes to register to the service(s) of the veluda.com.cy website, he/she agrees to: a) provide true, accurate, valid and complete information regarding the data requested by the veluda.com.cy website in the relevant requests for access to its contents/services and b) maintain and diligently update his/her registration data in order to keep them true, accurate, valid, up-to-date and complete.
Specific changes in law based on the Data Protection Regulation (EU) 2016/679 (GDPR) require us to update our Terms of Sale and Service Terms of Service regarding Personal Data and our Privacy Statement applicable to our products or services that you already use or have used.
In addition, we want you to be aware in a clear, unambiguous, and accurate format of how we collect, use, transfer or protect your Personal Data and of our compliance with the above European Regulation to ensure that it is and remains clear and understandable because it will cover any new products and services you may receive from us in the future.
You should also be aware that the updated Terms and Conditions and Statement, as well as the new provisions, will apply without further notice to you from 25 May 2018 and will form an integral part of any contract between us. Accordingly, you should be aware that if you choose to continue to use our products and services, you accept the Terms and Statement with the above effect.
For more information, we encourage you to read the full text of the Notice - Privacy Statement and contact us by telephone at 22572555.
Declaration Form for the Protection of Personal Data under Regulation (EU) 2016/679 of the limited liability company "Veludas International Ltd." and the distinctive title "Veluda".
Our company is active in the field of marketing products for domestic and professional use, such as filters, systems, and accessories for water and the creation and production of domestic and semi-professional reverse osmosis units. We mainly address end customers (users) of the systems and professionals. Within the framework of our professional activity, we collect only those personal data that are necessary to supply our products to our customers and to provide them with the best possible services.
In particular, when you deal with our business and receive our products and services, you agree to our Terms of Sale and Service, which you will find on our invoices and on our website. You should read and understand these terms before you transact with us, so we ask you to provide us with your explicit consent before any transaction, to collect, store and use or transfer the information you provide to us which may include your personal data, precisely so that we can properly perform the transaction between us under these contractual terms.
In any case, you have the right to refuse to provide your personal data in a transaction between us, and you may also provide us with data that is strictly necessary for the purchase of a product or service. However, this may cause an inability to provide our products and services to you, because no relevant contract works without processing buyer data.
What personal data do we collect about you and where do we collect it from?
(a) Data that you provide to us directly in transactions between us. For example, when you purchase a product from us or express an interest in a product or service from us or ask us to send you a quotation or place an order with us either directly or via our website or by email or telephone or from social media pages, when we install our product at your site, when we carry out a technical maintenance, when you contact us for technical support and troubleshooting or for any other reason and so on, you voluntarily provide us with your personal data, namely your full name, your telephone number, your email address, your postal address, your billing details (Business/Company Name, Legal Seat, VAT number, VAT number, Tax ID, Tax Office, Object - Activity - Occupation, VAT Status, Address of Place of Delivery of Products and Services, Billing Information, etc.), in order to provide you with our products, to provide you with technical support regarding our products, to help you understand their use and operation and to suggest improvements and solutions to any problems you may encounter, to verify your identity in case of contacting you and to contact you in case of any need.
All the above information is entered into our company's computerized system, where we open and maintain a customer/supplier transaction tab. The information is also stored in a paper file in order to be able to fulfill the contract between us and to receive any consideration you may owe us for our products and services. The data for payment is transmitted to an associated accountant in order to make the necessary data entries for tax purposes.
(b) Data we collect through our website: We use cookie technology (logging technology) on our website to enhance the quality of your online browsing experience on our website. No personal information of any kind is collected by these cookies. We have posted more information about cookies on our website, where you are asked for affirmative action to continue browsing the website after you have been informed and consented to their use. With regard to cookies, in particular, you can withdraw your consent at any time and by simply deleting them from your search engine and computer or by simply changing your online cookie settings. However, if you choose to refuse the setting of cookies, please be aware that you may not be able to fully use the services of the website or download certain material and/or access other links, etc.
(c) Data that we collect through e-mail, SMS, and video: We collect and store the content of the e-mails you send us when it is necessary for the performance of the transactions between us, the use of our products, and their technical support. In addition, we store the content of an instant message (SMS) that you may send us. Finally, if you visit our offices or take part in one of our events there, your image may be monitored or recorded by security cameras.
(d) Data we collect from other sources and third parties: The personal data that we collect may be combined with information that you register publicly, such as your contact information that you share publicly through your own websites, social media, your email newsletters, the forms you use in your transactions, your business cards, etc. Other third parties that may transmit your data to us are social networks if you have granted access rights to them in one of our products, and partner companies that may offer you other services. Finally, we may receive your data from other free databases, such as business and telephone directories, in order to contact you.
Why do we collect your data and for what purposes do we process it?
We collect and process your personal data to:
(a) Perform the contracts between us and provide our products and services in an appropriate manner. We use the data you provide to us and your consent to perform and complete our transactions with you, to provide you with our products and services, to provide you with technical support and other support services when required in relation to our products, to provide you with technical support and other support services when required in relation to our products.
(b) Explore the possibility/possibility of developing and entering into a contract in the course of our business.
(c) Improve the relationship between us. We use communication records to better understand your issues and to diagnose any errors and problems in a timely manner and thus improve and strengthen the quality of your dealings and relationship with our company.
(d) Provide you with interesting offers and information on new products, new technologies and trends in the market, for our presence at exhibitions and events. Our company only uses your e-mail address to send you informative material and does not use the content of your e-mail for advertising purposes at all.
(e) We process our payments and obligations. We use billing, securities and payment information solely to receive payment from you for our products and services through an affiliated accounting firm bound by confidentiality and non-disclosure terms.
(f) To protect against risks, to protect you from such risks, to fulfill our legal obligations and to resolve any disputes. We use data to ensure the security and protection of our products and our customers and to detect and prevent fraudulent actions, to fulfill our legal obligations imposed by the applicable legal framework and the decisions of any authorities (public, supervisory, etc.) or courts, and to resolve disputes in the event of abnormal developments in our contracts.
(g) Communication with you. We use the data we collect to communicate with you by telephone, email, letter, SMS and other means, to inform you about your order or the repair of a product, to provide you with technical installation support, to inform you of any outstanding issues or to request additional information about a request, to invite you to our events, to inform you about new products or services. In addition, you can subscribe through our website or by other positive action to a newsletter to receive informative content from our company by e-mail, and you can also choose to receive such content by SMS, by postal mail or even by telephone.
Legal Basis for Data Processing
α) The fulfillment of our contractual obligations: in most cases of providing our products or services, the legal basis is the fulfillment of our contractual obligations towards you, e.g. in order to deliver products and services to you, you must first provide us with your shipping address and contact telephone number.
b) Consent. In such cases, you have the right to withdraw your consent at any time, without prejudice to the lawfulness of the processing based on your consent prior to its withdrawal.
c) Our compliance with legal obligations, such as our need to serve your vital interests or the legitimate interests of our company with respect to fundamental human freedoms and rights.
(d) The necessity of the processing for reasons of public interest.
e) Profiling or automated decision making. Where the Company makes a decision based solely on automated processing, including profiling, which produces legal effects concerning you or significantly affects you in a similar way, the Company will provide you with specific information and, where necessary, ask for your consent.
Who are the recipients of your data?
In general, you should note that we do not transmit your data to anyone for advertising and promotional purposes or purposes other than the contractual relationship between us or for those purposes for which you have given us consent. You should also be aware that some of our products include links to third parties without our mediation, with the result that the inclusion of your personal data in those products is governed by the privacy statements of those third parties and not ours. Also, where our products have been installed by a third party, you should contact that third party for relevant personal data. As far as we are concerned your data is secure and remains with our company. With your consent, of course, we may pass it on to associated third parties in order to provide you with our services and products as you have requested and in particular:
a) We may transfer your personal data to complete a transaction between us or to provide any product or service you have requested from us or third-party partners. In particular, we may transfer your name, address, email and telephone number, main and auxiliary contact numbers that you have provided to us, to third-party affiliates for the provision of specific services provided by them. Also, in order to properly perform our part of the contract when we carry out, for example, a study or installation at your premises on behalf of a third party professional or service provider, possibly acting as agents-subcontractors, we are required to transmit this information to the third party from whom you have requested and are receiving the service in question. Furthermore, your data may be transmitted to an affiliated third party, for example, to solve faults and problems and to provide technical support for their installation.
b) We will also share your data with our company's employees who are responsible for the management and operation of your contract and the fulfillment of both parties' obligations under it.
c) At the same time, we will share your payment data (e.g. IBAN of accounts, names of beneficiaries, etc.) with the banks that send us payment notifications, but also with third-party partners, such as accountants who process our financial data of transactions with confidentiality and secrecy.
(d) In addition, we may transfer data to third-party partners who provide us with legitimate customer support or other technical support. In the above cases, the partners shall comply with the Data Protection Regulation and shall not use any personal data they may receive from us for any purpose other than the performance of the function they undertake. They must also agree to our Privacy Statement and commit to its implementation.
e) We may transfer data where and when required by public authorities (supervisory, audit, independent, judicial, etc.), to comply with applicable law or to protect your and our rights, in particular in the event of malicious acts against you or against us.
f) We may also transfer your personal data to insurance companies for the purpose of fulfilling our contractual obligations to you.
Can our company transfer your data to third countries (outside the EU)?
The company may transfer your personal data to third countries outside the EU if:
(a) an adequate level of protection in accordance with the European Commission is ensured by a third country, territory, or one or more specific sectors in that third country; or
(b) appropriate safeguards have been provided for their processing by the recipient, in accordance with the law.
If none of the above conditions apply, a transfer may be made provided that:
(a) you have provided our company with your express consent to do so; or
(b) the transfer is necessary for the performance of your contract with our company
(c) the transmission is necessary for the establishment or exercise of legal claims or the defense of the company's rights; or
(d) there is a relevant obligation on the part of the company under a provision of law or an intergovernmental agreement.
For how long will the Company keep your data?
If you enter into a contract with our Company, your personal data will be kept for the duration of the contract and for as long as necessary in order to fulfill our contractual obligations and to comply with our other legal obligations, e.g. tax obligations, product warranties, etc.
In any case of termination or expiry of our contractual relationship, the Company may keep your personal data until the expiry of the statutory general limitation period for claims, i.e. up to twenty (20) years from the termination or expiry of the contractual relationship in any way.
If until the expiry of the twenty (20) years, legal actions are in progress with the Company or any of its affiliated companies, directly or indirectly concerning you, this period of keeping your personal data will be extended until the issuance of an irrevocable court decision.
In the event that no contract is concluded with our Company, your personal data will be kept for a period of up to five (5) years from the date of collection, which is the statutory limitation period for non-contractual liability.
In the event that a shorter or longer period of retention of your data is provided for by law, the above data retention period will be reduced or increased accordingly.
Documents bearing your signature and in which your personal data have been recorded may, after five (5) years, be kept in electronic/digital form.
What rights do you have to protect your data?
α) Right of access: to know the categories of your personal data that we hold and process, their origin, the purposes for which they are processed, the categories of recipients, the time of their retention and your rights in this regard
(b) Right of rectification.
(c) Right to restriction: To request the restriction of the processing of your data.
(d) Right to object: to object to any further processing of your personal data that we hold.
(e) Right to be forgotten: to request the deletion of your personal data from the records we hold.
f) Right to the right to have your personal data deleted from our records. Right to data portability: to request the transfer of your data from the Company to any other controller.
Please note the following in relation to the above rights:
i. Your rights under c, d, and e may not be satisfied, in whole or in part, if they concern data necessary for the establishment and/or continuation of the operation of the contract, regardless of the source of collection.
ii. The Company shall, in any case, have the right to refuse your request for restriction of processing or erasure of your personal data if the processing or retention of the data is necessary for the establishment, exercise, or maintenance of its legal rights or the fulfillment of its obligations.
iii. The exercise of the right to portability (above under f) does not entail the deletion of the data from the Company's records, which is subject to the conditions of the immediately preceding paragraph.
iv. The exercise of the above rights acts for the future and does not relate to data processing already carried out.
g) To lodge a complaint with the Data Protection Authority (www.dpa.gr) if you consider that your rights are infringed in any way.
In addition to the above, you may at any time object to the processing of your data for commercial or promotional purposes by withdrawing your consent at any time. If you withdraw your consent in general, however, this may result in the inability to provide our products and services to you, because no relevant contract works without processing buyer data.
Further, for your convenience, please update your data when it changes or is inaccurate. You can also choose whether you wish to receive informative material from our company by e-mail. If you receive a message from us without your consent, you can remove your address from the mailing list either by following the instructions in the specific message, if any, or by sending your request by email or postal mail. If the unsubscribe option does not exist, it is usually a different type of message or a different method of unsubscribing to a newsletter, so you should follow the appropriate method for unsubscribing your email address. In any case, please contact our company for assistance.
How can you exercise your rights?
To exercise your rights, you can contact our company in writing at 24C Ifigeneias, Strovolos 2007 or by email.
The Company will make every effort to respond to your request within thirty (30) days of submission. The said period may be extended for sixty (60) additional days if deemed necessary in the Company's sole discretion, taking into account the complexity of the request and the number of requests. The Company will notify you of any extension of the deadline within thirty (30) days.
The above service is provided by the Company free of charge. However, in the event that the Customer's requests are manifestly unfounded, excessive or repetitive, the Company may either charge the Customer a reasonable fee, informing the Customer accordingly, or refuse to respond to the Customer's request(s).
For further clarification on issues relating to the processing of your personal data, please contact us at 22572555.
How does the Company protect your personal data?
An important piece of information for you and a commitment for us is the security of your data. To achieve this, we apply all modern technical measures appropriate for the purposes of the processing, including but not limited to encryption of your data, as well as those organizational measures that are appropriate to our work and we check them at regular intervals. We ensure the physical and technical security of our systems and our facilities, as well as the accessibility control of your data (whether electronic or physical) by modern technical means and by a limited number of persons who are specifically authorized, subject to access restrictions and/or provide confidentiality and secrecy safeguards.
Our partners are required to declare to us their compliance with the Regulation and this Policy to ensure that your data is secure from leakage, theft, destruction, loss, loss, public disclosure, misuse, improper and off-purpose use, unauthorized access and any other form of unauthorized processing.
Changes to the Declaration
This Statement is an integral part of our Terms of Sale and Service and may be subject to changes and updates, of which we will notify you either by posting it prominently on our website or by sending you to notice directly. In either case, the change to the Statement will be reflected in the "effective" date set at the end of the Statement.
For any matter concerning the processing of your data, you can contact us on our telephone number 22572555.