Order Cancellation Policy
Veluda Water Filters makes every effort to promptly and properly serve its customers. Below are the official terms of cancellation of orders through our online store.
1. Cancellation before shipping the order
The customer has the right to cancel his order without any charge, as long as the cancellation is made before the products are shipped.
Cancellation methods:
- By phone, at: 77788918
- By email to info@veluda.com.cy, mentioning the order number
The refund is made using the same payment method.
2. Cancellation after the order has been shipped
If the order has already been shipped, cancellation is not possible. However, the customer may exercise the right of withdrawal within 14 days of receipt, in accordance with the Returns Policy.
In this case:
- The customer is responsible for the costs of returning the products.
- The product must not have been used or unsealed (in the case of hygiene products such as filters).
- The refund is made after checking the product.
3. Cancellation by the company
Veluda Water Filters reserves the right to cancel an order in the following cases:
- If there is an availability problem or a technical error in the system.
- If a problem with the payment details or a suspicious transaction is detected.
- In the event of force majeure or technical malfunction.
In such cases, the customer will be informed immediately and the total amount of the order will be refunded.
4. Contact Method
For any cancellation issues, please contact Customer Service:
- Veluda Water Filters
- Phone: 77788918
- Email: info@veluda.com.cy
- Address: 16 Athalassa Avenue, Nicosia, Cyprus